We believe in being Honest with our customers. We want you to have an absolutely hassle-free shopping experience. All Eruthu products are brand-new and 100% genuine.

In case the product you have received is Damaged / Defective or a Wrong item has been shipped to you then you can claim a full refund on your order ( including shipping charges ) within 25 days of receipt. Damaged/ Defective or Wrong items must be returned in the original condition as they were received with all the accompanying accessories, tags, and any free gifts.

Please do send us a mail with order ID and details of the product you are returning.

If for any other reason you are not satisfied with your online purchase, you may return unused articles within 30 days of ordering (own expense).

The articles must be returned undamaged and with their labels attached.

Please ensure that the Eruthu tag thread is not cut if you want to return the item. In case the tag thread is cut we will not accept the return item.

Please do send us a mail with order ID and details of the product you are returning.

Always include your order number(s) when you make a return to us.

We do not accept return/exchange on Innerwear due to hygienic reasons.

To return your order, please send the package by pasting the return label provided via mail once the return request is authorized.

Once we receive your return, all goods will be inspected. Articles must be returned undamaged and with their labels attached. Any item in unsuitable condition will be sent back to you.

For Indian customers:

Our refund process is very simple and can be done online by logging into your account. A refund credit of the returned goods will be made within 24 hours after receipt of the product to the card you used for the original purchase (Shipping costs are at your expense).

Note: We process the refund within 24 hours from our end after receipt of the product, once the product has passed the inspection. The amount that would be credited back to your account in accordance with the bank’s procedures.

For COD (cash on delivery) orders, please advise by email or enter online in the order you would like to return, the Bank name, Branch, City, Account number and Bank IFSC code for us to initiate the credit.

You need to mention via mail if we should pick up order or would you be sending the order from your end ( For Indian customers only).


Within a maximum of 10 working days of our receiving your intimation, we will dispatch you the fresh cheque in favor of the name requested by you.

if we arrange a reverse pick up then we would be deducting Rs. 99/- as reverse shipping charges.


In case you plan to ship the item yourself, please use a trusted courier service to ship the return, to the address provided in the return label sent with your order.

In case of self-ship, a full refund would be initiated from our end.


If in a multiple order you are returning only a single item/part of the order, in such case refund would be made for that specific product being returned only and not the whole order.